Shipping policy

Customers will be notified via email, and their Account Settings > Order History, once an order has been shipped

Shipping Provider not Scanning Shipments

If a shipping provider has not scanned the shipment tracking number upon arrival, then these packages will not appear to be in route, according to the tracking status. These situations are out of the control of Button Jar Monsters. Please refer to the Shipment Notification Email as to the date of the shipment or Order History > Order > History for tracking. 

Lost or Missing Shipments

• Lost with no Scan

• If after 30 days, there is no movement on the shipment, resulting in a Pre Shipment status, we will have to determine the shipment lost. This type of lost shipment will have the immediate option of a refund or replacement

• Lost with Scan

• Items that are scanned by the Shipping Provider, but have shown no movement within 30 of the initiation of a status, will be determined as lost. Customers will be urged to file a claim with the Shipping Provider, prior to the possibility of a refund or replacement being offered

• Lost After Delivery

• If the tracking number shows a "Delivered" status, but the customer did not receive the item, the customer will have to file a claim with the shipping provider. Button Jar Monsters is not responsible for stolen packages.